Privacy Policy

Effective Date: 01/01/2026

Last Updated: 07/15/2026

Prime Seamless Gutters & Roofing, LLC respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, request an inspection or estimate, communicate with us, use our services, or otherwise interact with Prime Seamless Gutters & Roofing, LLC.

This Privacy Policy applies to information collected through:

  • Our website at https://www.primeseamless.com
  • Online contact, inspection, estimate, and service request forms
  • Telephone calls and text messages
  • Email communications
  • Advertising and social media interactions
  • Customer appointments and service activities
  • Other communications with Prime Seamless Gutters & Roofing, LLC

In this Privacy Policy, “Prime Seamless,” “we,” “us,” and “our” refer to Prime Seamless Gutters & Roofing, LLC.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide Directly

We may collect information that you submit when you request an estimate, schedule an inspection, contact our team, become a customer, request financing through a third party, submit a review, or otherwise communicate with us.

This information may include:

  • Your name
  • Email address
  • Telephone number
  • Property, billing, or service address
  • City, state, and ZIP code
  • Preferred contact method
  • Requested roofing, gutter, inspection, maintenance, or related service
  • Information about your roof, gutters, property, project, storm damage, leaks, insurance concerns, or service needs
  • Appointment and scheduling information
  • Photographs, videos, inspection materials, or documents you provide
  • Communications, questions, feedback, and customer service records
  • Review, survey, or testimonial information
  • Business information if you contact us on behalf of a builder, contractor, property manager, or other organization

Please do not submit sensitive personal information through a general website form unless we specifically request it and provide an appropriate method for submitting it.

Information Collected Automatically

When you visit our website, we and the service providers that support our website may automatically collect certain technical and usage information.

This information may include:

  • Internet Protocol address
  • Browser type and version
  • Device type
  • Operating system
  • Approximate geographic location derived from your IP address
  • Referring website or advertising source
  • Pages viewed
  • Links, buttons, and forms used
  • Date and time of visits
  • Time spent on the website
  • Website navigation and interaction information
  • Cookie, pixel, tag, and similar technology identifiers
  • Advertising campaign and lead attribution information

We may associate this information with other information concerning your interactions with us where permitted by law.

Telephone, Text, and Email Information

When you communicate with us, we may collect:

  • The telephone number or email address used
  • The date, time, and duration of the communication
  • The source that led to the communication
  • The content of emails and text messages
  • Notes and records relating to the communication
  • Call disposition, appointment, and follow-up information

We use call-tracking services, including CallRail, to understand how callers found Prime Seamless and to manage communications.

Telephone calls may be monitored, recorded, or transcribed for quality assurance, training, documentation, security, lead management, and customer service purposes. Notice of call recording or transcription may be provided at the beginning of a call or through another legally permitted method.

By continuing a call after receiving a recording or transcription notice, you consent to the recording or transcription to the extent permitted by applicable law.

Information From Other Sources

We may receive information from:

  • Advertising and analytics providers
  • Social media platforms
  • Referral partners
  • Builders, contractors, property managers, and business contacts
  • Lead generation services
  • Customer relationship management and communications providers
  • Publicly available sources
  • Financing providers when you choose to interact with them
  • Other service providers that support our operations

The information we receive may include contact details, referral information, advertising interactions, service interests, and campaign attribution information.

2. How We Use Information

We may use personal information to:

  • Respond to questions and service requests
  • Schedule inspections, estimates, consultations, and appointments
  • Evaluate roofing, gutter, maintenance, and property service needs
  • Prepare estimates, proposals, reports, contracts, and project documentation
  • Provide and manage requested services
  • Communicate about appointments, projects, payments, warranties, and customer service
  • Send appointment confirmations, reminders, and follow-up communications
  • Verify and qualify website inquiries
  • Route leads and inquiries to the appropriate team members
  • Maintain customer and project records
  • Process payments through authorized payment providers
  • Connect consumers with financing providers when requested
  • Request reviews, feedback, or testimonials
  • Operate and improve our website, forms, services, and communications
  • Measure the effectiveness of advertising and marketing campaigns
  • Understand how visitors use our website
  • Attribute telephone calls, forms, and inquiries to marketing sources
  • Conduct remarketing or targeted advertising for Prime Seamless
  • Send educational, promotional, or marketing communications where permitted
  • Detect spam, fraud, security threats, and misuse
  • Protect our company, customers, employees, and property
  • Establish, exercise, or defend legal claims
  • Comply with legal, regulatory, tax, accounting, and contractual obligations
  • Support a merger, acquisition, financing, sale, or other business transaction

We may also use information for another purpose disclosed when it is collected or with your authorization.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, local storage, tracking telephone numbers, and similar technologies.

These technologies may be used to:

  • Operate essential website functions
  • Maintain website security
  • Prevent fraudulent or automated submissions
  • Understand website traffic and visitor behavior
  • Measure advertising and marketing performance
  • Identify the source of telephone calls and form submissions
  • Improve website content and functionality
  • Conduct and measure remarketing or targeted advertising for Prime Seamless

Cookies and similar technologies may be placed by Prime Seamless or by service providers that support our website, analytics, advertising, communications, security, or other business activities.

4. Analytics, Advertising, and Third-Party Technologies

We use third-party platforms and service providers to operate, analyze, advertise, and improve our services. These providers may include:

  • Google Analytics
  • Google Tag Manager
  • Google Ads
  • Google Local Services Ads
  • YouTube
  • Meta and Facebook
  • CallRail
  • HighLevel
  • JobNimbus
  • Zapier
  • Customer relationship management platforms
  • Email and text-message communication providers
  • Website hosting and security providers
  • Spam-prevention services
  • Scheduling and project-management systems
  • Financing providers

These providers may collect or receive information about your browser, device, website activity, advertising interactions, telephone calls, form submissions, and communications.

We may use website visitor information to conduct remarketing or targeted advertising for Prime Seamless. This may include displaying Prime Seamless advertisements to people who have visited our website or interacted with our services.

We do not provide personal information to unrelated third parties so those third parties can market their own products or services to you.

Information collected independently by a third-party provider is also subject to that provider’s privacy policy and terms. Prime Seamless does not control the independent privacy practices of third parties.

5. How We Disclose Information

We may disclose personal information to the following categories of recipients for the purposes described in this Privacy Policy.

Service Providers

We may disclose information to vendors and contractors that provide services on our behalf, including:

  • Website hosting, development, and maintenance
  • Advertising and marketing
  • Analytics and reporting
  • Call tracking, recording, and transcription
  • Email and text-message delivery
  • Customer relationship management
  • Appointment scheduling
  • Lead verification and routing
  • Payment processing
  • Project and document management
  • Information technology and cybersecurity
  • Data storage and backup
  • Professional, accounting, insurance, and legal services

These providers may process information only as necessary to perform services for Prime Seamless, subject to their agreements with us and applicable law.

Roofing, Gutter, and Project Partners

We may disclose information to manufacturers, suppliers, subcontractors, installers, inspectors, consultants, builders, or other project partners when reasonably necessary to evaluate, schedule, perform, warrant, or support requested services.

Financing and Payment Providers

When you request financing or use a third-party payment service, your information may be provided directly to the applicable financing or payment provider.

Information submitted directly to a financing provider is governed by that provider’s privacy policy and terms. Prime Seamless does not make lending decisions and may not receive all information submitted in a financing application.

Legal and Safety Disclosures

We may disclose information when we reasonably believe it is necessary to:

  • Comply with a law, regulation, subpoena, court order, or legal process
  • Respond to a government or law-enforcement request
  • Protect the rights, safety, property, or security of Prime Seamless, our customers, employees, or others
  • Investigate fraud, unlawful activity, security incidents, or violations of an agreement
  • Establish, exercise, or defend legal claims

Business Transactions

Information may be disclosed or transferred as part of a merger, acquisition, sale, financing, restructuring, bankruptcy, or transfer of some or all of our business or assets.

With Your Direction or Consent

We may disclose information to another party when you direct us to do so or provide authorization.

6. No Sale of Personal Information

Prime Seamless does not sell personal information.

We also do not disclose personal information to unrelated third parties or affiliates for their own marketing or promotional purposes.

We may disclose limited information to service providers that help Prime Seamless operate its website, communicate with customers, provide services, analyze performance, and conduct Prime Seamless’s own advertising and remarketing activities.

Some state privacy laws define terms such as “sale,” “sharing,” and “targeted advertising” broadly. Depending on the law and the technologies used, certain disclosures of online identifiers to advertising or analytics providers may fall within one of these definitions even when no money is exchanged.

Where applicable law provides an opt-out right, eligible consumers may submit a request using the methods described in the “Your Privacy Choices and Requests” section.

7. Mobile Messaging Privacy

Prime Seamless sends text-message responses and updates to consumer customers regarding inquiries, appointments, estimates, pricing, and products or services offered through https://www.primeseamless.com.

We respect your privacy. We use the information you provide through our mobile messaging service to send, receive, and respond to mobile messages. This may include sharing information with platform providers, telephone carriers, CallRail, and other vendors that help us deliver and manage text messages.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Text-messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

The preceding restrictions do not prevent us from sharing mobile information with service providers that support the delivery, routing, security, storage, and management of our text messages. These providers may use the information only to provide services to Prime Seamless.

We may also disclose mobile information when reasonably necessary to:

  • Comply with legal, regulatory, judicial, or governmental requests
  • Prevent fraud, abuse, or security incidents
  • Avoid or limit legal liability
  • Protect our rights, property, customers, employees, or others
  • Enforce applicable agreements

This Mobile Messaging Privacy section applies to your use of our text-message service. It supplements this Privacy Policy and does not replace other provisions that may govern your relationship with Prime Seamless in other contexts.

8. Text-Message Terms

By opting in to receive text messages from Prime Seamless, you agree that we may send messages to the mobile telephone number you provide.

Messages may concern:

  • Responses to your inquiry
  • Inspection or estimate scheduling
  • Appointment confirmations and reminders
  • Pricing or requested product and service information
  • Project updates
  • Customer service communications
  • Follow-up communications
  • Promotional or educational messages when you have provided any consent required by law

Message frequency may vary. Message and data rates may apply.

You may reply STOP at any time to opt out of further text messages. After you submit a STOP request, you may receive one final message confirming your opt-out.

You may reply HELP for assistance or contact us at:

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Carriers are not liable for delayed or undelivered messages.

You are responsible for providing an accurate mobile telephone number and notifying us if your number changes.

9. Email Communications

We may send emails relating to:

  • Your inquiry
  • An inspection or estimate
  • An appointment
  • An active or completed project
  • Customer service
  • Maintenance and warranty information
  • Reviews and feedback
  • Educational content
  • Promotions and company updates

Service-related emails may be necessary to respond to a request or manage a customer relationship.

You may unsubscribe from promotional emails by using the unsubscribe link in the email or by contacting us. Unsubscribing from promotional emails will not prevent us from sending necessary service, transaction, project, warranty, safety, or legal communications.

10. Telephone Calls

When you provide a telephone number and request contact, we may call you regarding your inquiry, inspection, estimate, appointment, project, or requested services.

Where you separately consent to marketing communications, we may also place promotional or educational calls as permitted by law.

Consent to receive marketing calls is not a condition of purchasing goods or services.

As described above, telephone calls may be monitored, recorded, or transcribed for quality assurance, training, documentation, security, lead management, and customer service purposes.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The nature of the information
  • Whether you become a customer
  • The duration of an inquiry, appointment, or project
  • Warranty and maintenance obligations
  • Legal, regulatory, accounting, insurance, and tax requirements
  • Contractual obligations
  • Fraud-prevention and security needs
  • The need to establish, exercise, or defend legal claims

When information is no longer reasonably needed, we may delete, deidentify, or securely dispose of it, subject to applicable law and technical limitations.

12. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, transmission method, telephone system, network, or storage system can be guaranteed to be completely secure. You should use care when submitting information online and avoid sending sensitive information through unsecured methods.

13. Your Privacy Choices and Requests

You may contact Prime Seamless Gutters & Roofing, LLC to request access to, correction of, or deletion of personal information associated with you. You may also request to opt out of Prime Seamless’s use of personal information for targeted advertising where applicable.

Privacy rights may vary depending on your location and are subject to applicable laws, exceptions, exemptions, and identity-verification requirements. Prime Seamless will respond to valid privacy requests as required by applicable law.

To submit a privacy request, contact us using one of the following methods:

Email: info@primeseamless.com

Telephone: (210) 246-3931

Mail:
Prime Seamless Gutters & Roofing, LLC
Attn: Privacy Request
4603 N Stahl Park
San Antonio, TX 78217

Please describe your request and provide enough information for us to identify the records associated with you.

We may request information reasonably necessary to verify your identity, protect your information, and locate the records associated with your request. Information provided for verification will be used only to evaluate and respond to the request.

Where permitted by law, you may use an authorized agent to submit a request on your behalf. We may ask for reasonable documentation showing that the agent is authorized to act for you.

If applicable law provides a right to appeal our decision concerning a privacy request, you may submit an appeal by emailing info@primeseamless.com with the subject line “Privacy Request Appeal.” Please include your original request, our response, and the reason you believe the decision should be reconsidered.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

14. Information Concerning Children

Our website and services are intended for adults seeking roofing, gutter, property, construction, or related services.

We do not knowingly collect personal information online from children under 13. If we learn that we have collected personal information from a child under 13 without legally valid authorization, we will take reasonable steps to delete it.

Parents or guardians who believe a child has provided personal information may contact us using the information provided in this Privacy Policy.

15. Third-Party Websites and Services

Our website may link to websites or services operated by third parties, including:

  • Financing providers
  • Payment processors
  • Manufacturers
  • Social media platforms
  • Review websites
  • Community organizations
  • Advertising platforms
  • Embedded video providers
  • Other service providers

A link does not mean that Prime Seamless endorses or controls the third party’s privacy practices.

Information you provide directly to a third party is governed by that party’s privacy policy and terms. We encourage you to review those policies before submitting information.

16. Social Media

When you interact with Prime Seamless through a social media platform, the platform may collect information about the interaction according to its own policies.

We may receive information you make available through the platform, including your name, username, comments, messages, and other interaction information.

Public comments, reviews, photographs, and posts may be visible to other users. Please avoid posting personal or sensitive information publicly.

17. Testimonials, Reviews, Photographs, and Project Content

We may ask customers for reviews, testimonials, photographs, videos, or permission to feature completed projects.

We will use identifiable customer testimonials, customer-submitted photographs, or project information for advertising or promotional purposes only as permitted by law and any applicable authorization.

We may use deidentified or nonidentifying project information to explain our services, workmanship, and educational recommendations.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technologies, vendors, business practices, or legal obligations.

When we update the policy, we will revise the “Last Updated” date at the top of the page. Material changes may also be communicated through the website or by another appropriate method.

The version posted on this page will be the current version of the Privacy Policy.

19. Contact Us

Questions, concerns, or privacy requests may be directed to:

Prime Seamless Gutters & Roofing, LLC
Attn: Privacy Request
4603 N Stahl Park
San Antonio, TX 78217

Email: info@primeseamless.com

Telephone: (210) 246-3931

Website: https://www.primeseamless.com